Danone is a Social Business!

Check out their story!

[vimeo http://vimeo.com/35129268]


Top ROI Use Cases for Social!

Happy Monday!  The next few weeks we are covering the top 6 Social business use cases that drive the best ROI.

Have a listen and tell me your thoughts!

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5 Year Anniversary for the Women's Toolbox! Why that is important to you!

I was able to catch up with Janet Powers, the CEO of the Women's Toolbox on the help she provides on social business to women Worldwide!

Here's our summary and check out her new focuses!!!

Sketch videos: http://ebusinessgreetings.com

Promotion of member blogs: http://womenstoolbox.com/2013/07/09/add-my-rss-feed

 

1.  Janet, tell us what drove you to start the Women's Toolbox?

I never dreamed of starting a business, I dreamed about starting an on line community for women in business that mirrored the support system I had thanks to my family, friends and colleagues.  So many people I knew from my days in corporate America had moved away from their core support group and they didn't have someone to sit across the kitchen table with and discuss the things that mattered most to them.  I wanted to create an on line community, a neighborhood, that allowed all women to share their expertise in the hopes that their experience and knowledge would help another woman's journey a little easier, help her succeed in business and life.

2.  What is the Women's Toolbox and how does it relate to Social?

The Women's Toolbox is the premier destination on line for women in business to find the information, resources and support they need to succeed.  Named by MORE Magazine as one of the best websites for women to polish your professional skills, sharpen your business skills and get your name out there, our tagline is "within you lies the ability to do anything, Find It".

The Women's Toolbox built an engaged, social community long before all the research proved that social builds engagement and increases loyalty, productivity and revenue.  We believe that to build a successful social business, you must change the way you engage with an audience.  Engagement is not about the most eyeballs, it is about the best listeners.  You must provide something every day that interests them, you must help your audience succeed PLUS truly believe that they have value to your organization and are important to your long term success.  That has been our mantra in building the Women's Toolbox and it works...not everyone is your target audience, don't try to be everything to everyone, be engaging with the audience that matters and they will be your best listeners.

3.  Give us your biggest AHA moment from the Women's Toolbox work.

I have had three AH HA moments the past five years:

First was the realization that my instincts were right...People want to be part of a community.  People thrive in groups.  People want to belong.  In today's world, so many feel like they are all alone and that makes even small challenges scary.

Second was the understanding that the steps, strategies and knowledge to successfully grow a career and grow a business were very related.  Whether you are marketing yourself or your business, you need to understand the basics and the best practices related to growth, marketing, pr, social media, money, sales and so much more.

Last, and by no means least, was learning how many people do things the hard way because they are afraid of technology or don't understand what it can do to save them time and money.  I hear so many people say they don't understand technology or that they are tech challenged - and my response is always - technology is not hard, change is hard. If adopting new technology was hard, millions of people would not be using social media nor would they be playing words with friends and candy crush on their mobile devices.  I think it is our responsibility as women in technology to help those who think they are tech challenged to understand the possibilities for them and their business related to new technology.

We must be committed to using words they can relate to not just industry terms when describing what technology can do. For example, those comfortable with technology talk about being in the cloud...well if you are not up to date on the terminology, you are not likely to ask what the cloud is for two reasons - one you don't want to sound out of date and two, you don't have time to learn something new right now.  Instead think how many more people would embrace cloud technology if it was explained in words and concepts everyone already understands...gmail is email in the cloud - people understand that concept.

4.  How does this help woman in the social world?  Can you give me a example!

This is an excerpt from my about page:

The Women’s Toolbox is a natural outgrowth of its founder’s combined life experience. She started the company following a successful corporate career at Fidelity Investments, where she served as Vice President of Program Management. There she served as a liaison between its business and technology departments, sourcing and building technology solutions to solve the business problems of Fidelity’s internal and external customers. She was also part of a team that brought new products and services to the market.

Earlier in her career, she worked for a global non-profit delivering health programs to expand opportunities for women and families. There she was responsible for educating the group’s regional representatives on how to use technology to run and report on local initiatives. Traveling internationally to deliver onsite training, she witnessed the challenges women face in developing countries.

Today, Janet Powers have melded the two, helping women leverage technology for economic growth. She comes to the table with a solid understand of the women’s market and a personal, deep felt commitment to its long term success. She actively participates in major women’s conferences and philanthropic efforts that support women across the globe.

 

Here is an example:

Using the Women's Toolbox knowledge of major media's need for experts for their stories and willingness to accept user generated content for their websites, we created 15+ webinars using the IBM Smart Cloud tool to teach women in business how to expand their reach and readership to their blog by submitting content to major media sites for publication.

The results of this initiative can best be described in this testimonial from one of our members:

I love the Women’s Toolbox for so many reasons! I have my articles posted here regularly because of the high quality leads that are generated for my business…I’ve been featured on Yahoo.com, More.com and have gained clients. It’s like my secret weapon for national exposure, visibility and credibility. — Meredith Liepelt, President of Rich Life Marketing, www.richlifemarketing.com

 

5.  What's your vision for the next phase or next 5 years of the Women's Toolbox?

Three BIG and BOLD goals for the next five years:

1.  Provide access and training on how women in business can leverage technology to make life easier.

2.  Empower women in business to be seen, be heard and be well in the workplace, marketplace and community.

3.  Engage an international audience of women in business to understand we are more the same than we are different.

In summary, our vision is to connect women across the globe (international audience) who blog (be seen) get more exposure to their articles and expertise (be heard) by publishing their blogs on the Women's Toolbox using their RSS feeds (leverage technology to make life easier) thus saving them time and energy (be well).


5 Seconds of Engagement

5 seconds of engagement !  Wow!  Why?   Because research shows that you have just 5 seconds to engage a customer before they decide to go to the competition

To turn customers into advocates you need to provide an experience that is compelling, relevant, empower and consistent.

If you succeed you, like some of our customers, can achieve increased revenue, increased effectiveness in outbound marketing , and increased customer satisfaction.

Childrens Medical Center Dallas is a great example!
They embedded social services in with personalized patient information to create a supportive and informative self service capability to transform their overall patient care process.    If patients come and get the relevant information they need, in a rich media experience they expect, then the digital experiences the medical center provides demonstrates that the staff knows their patients and what they need.  They retain their "patients" for 5 seconds!!!

This provided an increase in sales and reduction in costs.   Convincing ROI.

Again the ROI of the exceptional digital experience is striking in how it can accelerate business processes and support more responsive and personalized customer relationships.

Deliver a compelling experience to a employees and customer however they want to engage with you – tablet, smart phone, web-browser – thanks to responsive design out of the box.

An similar example is from the Netherlands with Omron!
Omron provides access to experts and expertise through integrated social capabilities to create a social portal.   This brings all the information and expertise around a specific customer to one place for easy access.  The intranet provides the employee with the same consistent (on any device), compelling (rich with graphics and media), relevant (providing them with only the resources and processes they need) and empowering!  Empowered Omron employees are more confident with and responsive to customers and can build the kind of trusted relationships that sustains greater customer loyalty.

5 seconds of engagement that matters!!


#1 ROI focused use case for Social -- Expertise Based!

Happy Tuesday!  Today we are on our Second in the Series on the Top ROI ways to leverage Social in your business!

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6 Social Use Cases That Drive the Highest ROI!

Happy Monday!  This is the start of another Social Business Coffee Break series on the top 6 Social Use Cases That Drive the Highest ROI!

I'll do this overview and then one per the business pattern that drives high return and actions on how you could start your company journey with it!

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Elements of a Social Platform

I get alot of questions on the elements of a Social Business Platform.

Our view is that you need 4 capabilities:

Social Networking, Social Analytics, Social Integration, and Social Content

sb platform

Today I will share key Social Networking capabilities!

Profiles - Find the people you need based on their expertise projects and responsibilites based on the information on the person like certifications, background, and other key information.   The profile has information that helps you socially find expertise, open up communications, and keep your networks informed.

Communities - Create, find join and work with Communities of people who share a common interest, responsibility or area of expertise.

Bookmarks - Save, organise, and share bookmarks.  Discover bookmarks that have been qualified by others with similar interests and expertise.

Blogs enable you to present your ideas, get feedback from others, learn from the expertise and experience of others who Blog!  Usually videos and other rich media make this more adoptable!

Activities:  Organize your work, plan next steps, and easily tap into your expanding professional network to help you execute your everyday deliverables faster.

File - Upload and share any type of file with colleagues and communities.  Store versions and view downloads comments and ratings.

WIKIS - Wiki spaces for individuals, groups and communities to co-author pages.  View changes across pages, ratings and comments.

Forums - Ask questions brainstorm ideas, and leverage the expertise of the people in your organization.

Recognition Badges, Levels - Encourage sustained user adoption, educate and reward users for engaging and contributing.


Cultural Venues Using Big Data to Attract Millennials!

The heat is on this summer for zoos, museums and other cultural venues to increase visitor traffic to grow revenues -- particularly from socially savvy Millennial consumers. IBM is helping cultural organizations use Big Data, analytics, mobile devices and social channels to create a more enriching, personalized experience to generate visitor and business growth.

Our Viewpoint

Museums and zoos are competing with many other attractions for consumer leisure time during the summer. Non-profit cultural organizations need to embrace and analyze Big Data to more effectively market to and serve Millennial patrons and members.  Did you know that 2 of 3 of millennials say that museums are a very good value for their time and money!!!

mil pil

Mobile devices and social channels present new opportunities for cultural venues to uncover insights into what Millennial visitors want from their experience. By analyzing mobile and social data, companies can enable institutions to determine which exhibits and programs are having the greatest impact on business.

Cultural venues with smaller budgets can use Big Data and analytics to gain a better understanding of visitor preferences and encourage repeat attendance.

Did you see this article about how we are helping a small zoo and museum engage visitors.    http://zd.net/17sqAbq


Social Challenge in an Acronym!

Our challenge --- summary for our Social challenge for companies using the SOCIAL Acronym.

S:     Start now -- personally with LinkedIn or Twitter.   Develop your own digital reputation dashboard.  And don't forget to start in your business.  Remember, Social Networks are the new Production line!  It will transform your business.

O:   Organizations are starting.  79% of companies (according to Harvard Business Review Analytics Services) have started using Social.   Be courageous by having the charged and difficult discussions, keep them alive, amplify them, and raise the level of awareness around them for greater good!

C:  Culture eats strategy for lunch.    The social world requires changes in the way you work and interact.   Are you culturally ready?  Create cultures that encourage a Sparring Culture!

I:  Intelligence that is connectional is crucial.   By unleashing Connectional Intelligence through the Power of Social, people become engaged and energized. Connectional Intelligence (CxQ) is the ability to realize value from networks of relationships, to harness units of knowledge and reuse them to innovate, to convene communities, and to marshall resources for breakthroughs.

A: Allow form to follow function.   Experiment internally first.  Did you know that more companies are using social internally than externally now?   This is to learn the environment, the power, and practice and experiment.    There is value of this employee engagement.

L:  Lead the way!  Social enables you to combine the strength of your team. This ability to take ideas, resources or products and combine them to create entirely new ideas, generate new ways of thinking and produce new results.


IBM is a Social Business! Check out IBM Voices!

Happy Monday and grab a cup of coffee to enjoy our Social Business Coffee Break!

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